Care between visits
What happens between office visits? Meet Laurel, a fictional patient with hypertension and diabetes. This example shows how remote patient monitoring and chronic care management can support her care. It illustrates a workflow, not a patient result.

A care plan comes first
First, the clinician selects the appropriate care program. The team reviews patient and payer requirements, explains consent and any patient cost, and helps Laurel learn her device. The practice agrees who reviews information and handles clinical questions.

A home reading reaches the care team
At home, Laurel takes a blood pressure reading with her connected device. The reading reaches the monitoring platform. An assigned care team member reviews the information under the clinician’s plan. The device is one part of the service.

The team reviews and follows the plan
The care team reviews the reading and available history. If follow-up is needed, the team follows the approved protocol and routes concerns to the clinical team. The clinician remains responsible for treatment decisions. Monitoring hours and escalation rules depend on the engagement.

A check-in finds a refill issue
During a chronic care management check-in, Laurel says her refill has not arrived. A nurse records the issue and identifies the appropriate follow-up. A dedicated care program team provides this support. Front office AI is a separate service.

Clinical questions reach the right owner
The nurse routes Laurel’s refill issue to the appropriate clinician or pharmacy team and tracks the response. The clinician handles clinical decisions. PrimeVital supports coordination and documentation within the agreed scope, rather than making medication changes independently.

Laurel receives the next steps
After the responsible team responds, the nurse explains the next steps to Laurel and documents the follow-up. In this fictional example, the task is resolved. The practice can review who handled the work and what happened next.

Your practice sees the work
PrimeVital can run agreed program operations with its clinical team or support your existing team. Your clinician directs the care plan. The practice receives program records and visibility into follow-up. Billing requirements need a separate review. Discuss a workflow at the PrimeVital dot com.