FOR YOUR PRACTICE

Independent pharmacies and pharmacy partners

Separate plan-sponsored medication review from support provided to a treating practice and from ordinary pharmacy operations.

RELEVANT PATHWAYS

What can our pharmacy run and get paid for?

Start with your Part D sponsor or contractor’s MTM arrangement. A pharmacy may also explore an actual contracted support role with an eligible treating practice. Owning a pharmacy or employing a pharmacist does not create independent Part B RPM or RTM billing eligibility.

Check this before choosing a programA refill reminder, dispensing encounter, or generic medication app is not automatically RTM or a completed MTM service. The contracted MTM illustration below is not a national rate card.

EXAMPLES FOR YOUR SETTING

Start with a real need in your practice.

These scenarios show what to evaluate, rather than automatically assign a program or approve reimbursement.

Part D medication review

A sponsor-selected beneficiary receives a comprehensive review, medication list, and action plan from a contracted qualified provider.

Embedded clinical pharmacist

An eligible treating practice may assess an appropriate support role, with scope, supervision, code, and contract review.

Front-desk needs

Interactly can support agreed scheduling and message workflows. Clinical medication questions go to qualified staff.

ONE ILLUSTRATIVE MTM JOURNEY

See the patient, practitioner, and support roles.

Meet Luis: his Part D plan selects him for MTM, and a contracted pharmacy arranges a medication review.

MTM stages

Verify selection

Before the review
Patient / caregiver
Receives a plan-based invitation and chooses whether to participate.
Treating practice
Confirms sponsor eligibility and the provider’s contract.
PrimeVital’s agreed role
Can help organize agreed outreach and administrative routing.
What gets recorded
Sponsor selection, provider arrangement, service protocol, and payment terms.

The sample goal

Give Luis a clear medication list and an action plan for medicine-related questions.

YOUR INVOLVEMENT

Agree on responsibilities before the first patient starts.

Your organization

The qualified medication-review provider performs the review and routes clinical recommendations to prescribers. The pharmacy verifies sponsor eligibility, contract, protocol, and records.

PrimeVital’s agreed support

Interactly can provide agreed front-desk services. Medication-program outreach, records support, or care-team collaboration would be scoped with the pharmacy and its actual sponsor or treating-practice arrangement.

Service hours, professional qualifications, technology, integrations, records access, and fees are confirmed in the engagement. Front-desk automation handles agreed administrative tasks; clinical judgment and claims remain with the responsible qualified professionals.

WHAT YOU NEED TO DO

A practical launch checklist.

  1. Verify sponsor selection and the actual MTM provider contract.
  2. Confirm who performs the review, required materials, follow-up, and payment.
  3. For a practice collaboration, identify the responsible clinician, clinical need, scope, supervision, and documentation.
  4. Keep dispensing, plan MTM, clinical support, and administrative work distinct.
  5. Agree on record access and secure prescriber handoffs.

PAYMENT & FINANCIAL PICTURE

Who gets paid, and what does the practice spend?

For Part D MTM, payment comes from the sponsor or authorized contractor under the provider arrangement. For clinical support, the eligible practitioner bills only qualifying services and compensates support through a contract. Neither is an automatic Part B pharmacy claim.

Illustrative MTM model

These starting figures are hypothetical. They are not Medicare rates, a PrimeVital quote, or a payment forecast. Replace them with your verified contract, service mix, and cost assumptions.

One contracted service period
Do not assume every enrollment earns every possible service.
Include only the selected, supported services and collectible payer/patient amounts.
Reduce this for unpaid claims, denials, and uncollected balances.
Service, device, and practice costs
Illustrative agreement: fees apply to enrolled patients, even if a service does not qualify for payment.
Leave at zero if already included in the service fee. Avoid counting it twice.
Shown separately from recurring operating costs.

35 of 50 patients meet the assumed service requirements.

Collections
$3,500
Operating costs
$2,150
Contribution
$1,350

$1,750 service fees + $0 additional device costs + $400 practice costs.

Contribution is before other overhead and taxes. Actual billing uses service-level evidence and rules; this simplified model does not select codes, approve eligibility, or guarantee outcomes. Patient cost sharing and QMB protections must be checked separately.

BENEFITS TO TRACK

Choose a baseline and a review date.

Agree on the measures that matter to your patients and team.

Sources and scope

Reviewed October 7, 2026. Practice type alone does not establish clinical eligibility or payment. Detailed program pages maintain the code references; use the patient’s actual payer, professional, setting, and date of service.

YOUR PRACTICE, YOUR PATIENTS

Bring us the workflow you want to improve.

Share your practice type, patient group, payer mix, and current team. We can map the care pathway, available support, launch gaps, and assumptions to verify.

Send us a note

DESIGN A PRACTICAL STARTING POINT

Tell us where the workflow is breaking. We’ll show you where to begin.

Send us a message
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